Frequently Asked Questions

 

General Ordering Questions:

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General Ordering Questions:

1. If changes have taken place at my bank, how can I be sure my new Check Gallery checks will include these updates?
This is a common situation because banks merge and change names frequently. If you think changes have occurred with your bank and want to make sure your new checks will be current, simply call our Customer Service at 1-800-518-5622. Most likely, we have these changes already. If our files do not include your bank's changes, we will give you easy instructions on how to get it updated.


2. Can I add my driver's license number and/or telephone number to my checks?
You may include up to 5 lines of personalization on your checks. For your protection and due to laws in several states, printing social security numbers on any material to be delivered by mail is no longer permitted. For security reasons, The Check Gallery recommends that you avoid including your driver's license number and date of birth on your checks.


3. How do I submit my Order?
Once you have completed the entire ordering process, you may submit your order online via our secure server. Or, you may call Customer Service at 1-800-518-5622.


4. When will I receive my order?
The average turnaround time for delivering checks is 2-3 weeks from the time we receive the order; however, the time of year can affect delivery speed. If you need your order more quickly, we offer an expedited service that gets your order in your hands faster than bulk mail services. Click here to learn more about our Shipping Rates & Options.


5. Can I check the status of my order?
Yes. You can check on your order by using the Order Status feature of our website, or you can call toll-free 1-800-518-5622.


6. May I use an Offer Code?
If you have a printed advertisement with an Offer Code, you may enter that code during checkout to receive the pricing you see in the ad. This Offer Code is found in the order form section of your advertisement or brochure, and is located to the left of the subtotal line in a yellow box.


7. Why did I receive only part of my order?
If you ordered more than one item, your shipment may be separated by the postal service and may arrive on different days. This is perfectly normal, and all bulk mail items should arrive within 7 days of each other. Priority Mail shipments should arrive within 3 days of one another.


8. Are the colors on The Check Gallery's website accurate?
Color accuracy has more to do with your monitor than with our site. Due to the wide range of computer monitors and color displays, however, you should consider the colors you see on your screen to be representational. The color of the actual product may be slightly different. Product images are enhanced to show image details.


9. How do I contact The Check Gallery?
By mail:
The Check Gallery
P.O. Box 40006
Colorado Springs, CO 80935-4006
By toll-free phone: 1-800-518-5622
By e-mail: info@checkgallery.com


10. Why was my package delivered by the Unites States Postal Service when I purchased UPS Trackable delivery?
Check Gallery utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service visit UPS.com.


11. What is your return policy if the customer is not satisfied with the checks ordered?
We have a 100% satisfaction guarantee on our products. Please call and speak with one of our Customer Service Representatives. You may reach us at 1-800-518-5622 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:30 PM, and Sunday from 8:00 AM to 5:30 PM, Mountain Time.

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Online Ordering Questions:

1. I'm having trouble placing my order online; could it be a problem with my computer?
To place an order online with Check Gallery, you should use the most recent version of your web browser. Our site is optimized to work best with Internet Explorer 8 and 9 and the latest versions of Firefox, Chrome and Safari. In addition to a newer browser version, ordering online requires certain browser features to be enabled. Your browser must be enabled to accept cookies. JavaScript must also be enabled in your browser for you to access functions necessary to place your order. While our site should work in Internet Explorer 7, older versions of Firefox and Safari, and other standards-compliant browsers, we do not guarantee full functionality in any browsers other than those recommended above. If you think the problem is not related to your browser, give us a call and we'll try to help: 1-800-518-5622.


2. How do I pay for my online order?
Orders placed through our online ordering system may be paid for by VISA, MasterCard, Discover and American Express. We will authorize your card for the purchase amount when you place your order online. But we will not actually charge your credit card account until we ship your order.


3. What if my check imprint address is different from my credit card billing address?
For your security, if your shipping address and billing address are different, your bank will need to verify both addresses are correct. If your shipping and billing address are not the same, please call us toll-free at 1-800-518-5622 to order by phone.


4. How do I know if The Check Gallery has received my online order?
You will see an Order Confirmation Page as soon as you place your order. This will be followed by an email confirming your order within 24 hours after you place your order.


5. Is it safe to order checks online?
It is safe to order online with The Check Gallery. Our online ordering system protects you on many levels and includes Secure Sockets Layer (SSL) technology. Any information you provide to our company is encrypted while in transit. This coding protects you from anyone trying to "hack" in. Every time you write a check, you are, in essence, giving out your checking account details. We take our responsibility for protecting this information seriously and have multiple security checkpoints in place from start to finish of your order.

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Quick Reorder Questions:

1. How do I place a quick reorder?
Click Here to enter our Quick Reorder process. On the Order lookup page, enter the routing number and account number printed on your checks, as well as the shipping zip code from your last order. That will enable us to retrieve your previous order and display it for you. You may choose to reorder the exact same item as before or make certain changes. For security reasons, we do not display all personalization information from your previous order. Payment for quick reorders can be made by debiting the order total from your checking account or by credit card.


2. I tried to place a Quick Reorder, but my previous order could not be found?
There could be a number of reasons why this happened. Please double check that you entered the correct information. If you are still experiencing problems, please call Customer Service at 1-800-518-5622 or use our regular online ordering process to place your order.


3. Why can't I see all of the information from my previous order?
As a security measure your previous personalization, such as home address and bank information, will not be displayed. Reorders will be printed with the exact same personalization as the previous order and will be shipped to the same address as the previous order.


4. I want to place a reorder, but would like to pay by credit card. How can I do this?
Step 4 of the Quick Reorder process allows you to choose to pay for your order by credit card or debiting the total directly from your account.


5. I want to reorder, but I need to make changes to my personalization. How can I do this?
To reorder with personalization changes, you must use our regular online ordering process or call Customer Service at 1-800-518-5622.

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Ordering By Mail Questions:

  • 1. What information do I send in to place a new order by mail with The Check Gallery?
  • 1. A completed Printable Order Form - use our regular checkout process to generate this form.
    2. A voided check from your current supply.
    3. A deposit slip from your current supply.
    4. A payment check made payable to The Check Gallery.

  • 2. Can I place an order by mail if my account is new and I only have temporary checks?
  • Yes, ordering with temporary checks is fine so long as you follow these requirements:
    1. The voided temporary check and deposit slip samples must be encoded with your bank routing number and account number.
    2. The voided temporary check and deposit slip must be original documents (no photocopies).
    3. Your payment check must be from the same account as the sample documents.

  • 3. Is it possible to place an order by mail if I've run out of checks?
  • Yes, if you provide alternate documents. For security purposes, first-time orders must include a voided check and a payment check from your account. If you've run out of checks, you can get temporary checks from your bank. See requirements above.

  • 4. May I use a coupon with my mail order?
  • Yes. Coupons from The Check Gallery may be used with orders that are mailed in.

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Product and Price Questions:

1. What is the difference between The Check Gallery's various check formats?
Our Checks are available in two formats: Duplicates and One-Part.

Duplicate Checks are enhanced versions of One-Part Checks that provide a carbonless copy of the check. You simply fill out your check as usual, tear it out and you have an automatic copy of the check you just wrote. The instant copy makes keeping records easier than ever. All designs are available in Duplicate format.

One-Part Checks, also called Singles Checks, are the most common style. They are bound together in a book. All Check Gallery designs are available in One-Part format.


2. Why does it matter if I am a First Time Customer or a Reorder Customer?
To introduce First Time Customers to The Check Gallery's savings, selection and service, we offer special low introductory pricing on personal checks. After your first order, you become a valued Reorder Customer and are eligible for reorder specials and offers. Click Here to see if you have ordered from The Check Gallery before, or call Customer Service toll-free: 1-800-518-5622.


3. How many checks are in a box?
One-part Personal Top Tear checks: 125 per box
Duplicate Personal Top Tear checks: 100 per box
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Custom Photo Product Questions:

1. What is resolution?
Resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your Custom Photo Products. Image resolution is measured in pixels.


2. What is a pixel?
Pixels are tiny colored dots, which make up any photo. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 dpi (dots per inch) in order to be uploaded.


3. What are the file size requirements?
There are three size requirements for Custom Photo Products:
1. Pictures must be at least 432 pixels wide and 198 pixels tall.
2. Pictures must be at least 36 dpi (dots per inch).
3. Pictures must be under 4MB in file size.


4. What file types are accepted?
We accept the following file types: .JPG, .JPEG, and .BMP files.


5. Why won't my photo upload?
Your photo may not upload for the following reasons:
1. The file format is incorrect. The formats allowed for Custom Photo Products are .JPG, .JPEG, and .BMP.
2. The image size is too large or too small.
3. File size is too large. Files must be 4MB or smaller.
4. You do not have Flash Player version 6 or later installed on your computer, which is needed to upload and edit your photograph.Click here for Flash Player download.


6. Can all Custom Photo Products be printed in full color?
Yes. If you upload a full color photograph, your products will be printed in full color. Please note that the color on personal checks will be lightened to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations. If a black and white photo is submitted, your products will be printed in black and white.


7. Can I get more than one picture printed?
Yes. You can submit up to four photos to be printed on your checks with our rotating series. At this time, all other products are limited to one photo per item. We cannot create collages from your photos.


8. Will you accept professional photographs or photos from magazines or other printed materials?
Artistic Checks cannot reproduce any copyrighted or trademarked images.By submitting your order, you agree to defend and indemnify The Check Gallery from any claims that any person or entity may assert against The Check Gallery for any copyright or trademark infringement.


9. Can I supply a disk with the photo I wish to use on my Custom Photo Products?
At the present time, orders for photo products are only accepted through our website.


10. Why are the images on my checks so light?
The images printed on personal checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.


11. What type of photos work best?
Photo checks: Horizontal photos that are clear and sharp work best. Avoid photos that are too dark or too light, out of focus or very busy. Images will be lightend on your checks in order to comply with bank standards.

Photo Address Labels: Horizontal photos work best. Avoid photos that are too busy. Images will be printed at full intensity.

Photo Checkbook Covers & Debit Wallets: Horizontal photos work best. Images will be printed at full intensity.


12. Are photos saved electronically for reorders or do I have to re-upload my photos for a reorder?
We do save your images for exact reprints. However, if you require any photo changes to your original order, you will need to resubmit your photo. Reorders without changes can be processed through our Quick Reorder process (checks only) or you may call our Customer Service Department toll-free at 1-800-518-5622.


13. If there is a flaw in my photo, can you fix it
We do not touch up photos. So keep in mind, if there are flaws in the original photo, they may be evident in the reproduction. Please edit your photos prior to uploading.


14. Will my photos be used without my permission?
No. We will not use your photo(s) for any purpose, other than to manufacture your order, without your express written permission.


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Security Questions:

1. What security features for fraud protection will my checks include?
The lock icon to the right of the word "Dollars" indicates the check contains security features to prevent and detect check fraud. Some of these features include:

  • Micro-Security Print, A very small print that will break up if someone attempts to photocopy your check.
  • Chemical Protection and Erasure Protection, produce stains or spots if someone tampers with your check.
  • Security Screen on the back of each check, signals an "Original Document" from a reproduction.

Other features are not disclosed to provide even greater protection. All security features exceed financial industry requirements.


2. Is it safe to order checks online?
It is safe to order online with The Check Gallery. We understand that providing your checking account details and credit card information over the Internet can cause concern. Our online ordering system protects you on many levels and includes Secure Sockets Layer (SSL) technology. Any information you provide to our company is encrypted while in transit. This coding protects you from anyone trying to "hack" in. Every time you write a check, you are, in essence, giving out your checking account details. We take our responsibility for protecting this information quite seriously and have multiple security checkpoints in place from start to finish of your order.
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Bank Comparison Questions:

1. Is it OK to use checks that aren't produced by my bank?
Absolutely. Your bank does not produce checks; it simply sends orders to a national check printer. The printer produces the checks and sends them to the bank's customers. When you order from The Check Gallery, you're ordering directly from the printer and eliminating the bank's markup. That's why we can offer more earth friendly products for less money. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).


2. If I do not order from my bank, can it refuse to process my checks?
No. Your bank cannot refuse your checks no matter where you buy them. Because your bank makes a profit on the orders it forwards to the printer, of course the bank wants your check order. But it cannot refuse your checks. The Check Gallery must adhere to the same specifications as printers who produce checks for banks. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).


3. Why doesn't my bank's street address appear on my checks?
We follow the specifications established by the American National Standards Institute (ANSI). These standards require that only the bank's name be displayed.


4. How can The Check Gallery charge less than banks and still produce top quality checks?
Because the bank must contract with an outside printer, the markup over cost must be high enough for the printer and the bank to make a profit. The Check Gallery is able to charge less because there's no one in the middle marking up prices. In other words, you're buying your checks directly from the manufacturer.
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