Frequently Asked Questions

General Ordering Questions:

General Ordering Questions:

1. If changes have taken place at my bank, how can I be sure my new Check Gallery checks will include these updates?

This is a common situation because banks merge and change names frequently these days. If you think changes have occurred with your bank and want to make sure your new checks will be current, simply call our Customer Service Department at 1-800-354-3540. Most likely, we'll have these changes already in our database. If our files do not include your bank's changes, we'll give you easy instructions on how to get an MICR Specification Sheet.

2. What is an "MICR Specification Sheet"?

An MICR Specification Sheet is a document used to correctly encode checks and deposit slips. It provides the proper numbers and spacing so your checks will scan correctly at your financial institution. Your local bank branch has all the details, and our Customer Service Department can walk you through the process: 1-800-354-3540.

3. Can I add my driver's license number and/or telephone number to my checks?

Yes. On the Personalization Page, use the line marked "Other" in the Check Personalization section to include information in addition to name and address.

4. How do I submit my Order?

Once you have completed the entire ordering process, you will have two options for submitting your order. 1) You may choose to transmit your order online via our secure server. 2) You may print out the Order Form and send it to The Check Gallery through the mail or by fax.

5. When will I receive my order?

Our turnaround time for delivering your checks is 2-3 weeks from the time we receive your order. This is an average time span; the time of year can affect delivery speed. If you need your order more quickly, we offer an expedited service that gets your order in your hands faster than bulk mail services. The Order Form will give you complete details.

6. Can I check the status of my order?

Yes. You can check on your order by using the Order Status feature of our website, or you can call toll-free 1-800-354-3540.

7. May I use a coupon?

If you are a first-time customer and you have a printed advertisement with an Offer Code in the coupon section, you may enter that code during checkout to receive the pricing you see in the ad.

8. Why did I receive only part of my order?

If you ordered more than one item, your shipment may be separated by the postal service and may arrive on different days. This is perfectly normal, and all bulk mail items should arrive within 7 days of each other. Priority Mail shipments should arrive within 3 days of one another.

9. Are the colors on The Check Gallery's website accurate?

Color accuracy has more to do with your monitor than with our site. We've made every effort to represent images of checks and all other products accurately. Due to the wide range of computer monitors and color displays, however, you should consider the colors you see on your screen to be representational. The color of the actual product may be slightly different.

10. How do I contact The Check Gallery?

By mail:
The Check Gallery
P.O. Box 2000
Bryant, Arkansas 72089-2000
By toll-free phone: 1-800-354-3540
By e-mail: info@checkgallery.com

TOP

Questions About Ordering Online:

1. I'm having trouble placing my order online; could it be a problem with my computer?

Our online ordering system will work with newer versions of all browsers. But if your browser is a version older than 5.0, this is the likely problem. The best solution is to upgrade your browser because you'll experience many online benefits with our site and with others. If you think the problem is not related to your browser, give us a call and we'll try to help: 1-800-354-3540.

2. Which browsers will work with the online ordering system?

Your web browser should be a version 5.0 or higher to place an order online with The Check Gallery. Our site is optimized to work with both Internet Explorer and Netscape. In addition to a newer browser version, ordering online requires that certain browser features are enabled. Because we use cookies to hold information about your order, you must be enabled to accept cookies. Also, Javascript must be enabled in your browser for you to access functions necessary to place your order.

3. How do I pay for my online order?

Orders placed through our online ordering system may be paid for by VISA, MasterCard, Discover and American Express. We will authorize your card for the purchase amount when you place your order online. But we will not actually charge your credit card account until we ship your order.

4. What if my check imprint address is different from my credit card billing address?

For your security, our online ordering system requires that the address printed on your checks and your credit card billing address be the same. If your addresses are different, you will need to mail or fax your order to us.

5. How do I know if The Check Gallery has received my online order?

You will receive an Order Confirmation Page as soon as you place your order. This will be followed by an e-mail confirming your order immediately after the order transmits to us.

6. Is it safe to order checks online?

It's absolutely safe to do so with The Check Gallery. Our online ordering system protects you on many levels and includes Secure Sockets Layer (SSL) technology. Any information you provide to our company is encrypted while in transit. This coding protects you from anyone trying to "hack" in. Every time you write a check, you are, in essence, giving out your checking account details. We take our responsibility for protecting this information quite seriously and have multiple security checkpoints in place from the moment we send your order through delivery of your checks.

TOP

Questions About Quick Reorders:

1. How do I place a quick reorder?

Click Here to enter our Quick Reorder flow. On the Order lookup page, enter the routing number and account number printed on your checks, as well as your home zip code. That will enable us to retrieve your previous order and display it for you. You may choose to reorder the exact same item as before or make certain changes. For security reasons, we do not display all personalization information from your previous order. Payment for quick reorders can be made by drafting the order total from your checking account or by credit card.

2. I tried to place a Quick Reorder, but my previous order could not be found?

There could be a number of reasons why that happened. Please call our Customer Service Department at 1-800-354-3540 or use our regular online ordering process to place your order.

3. Why can't I see all of the information from my previous order?

As a security measure, your previous personalization, such as home address and bank information, will not be displayed. Reorders will be printed with the exact same personalization as the previous order and will be shipped to the same address as the previous order.

4. I want to place a reorder, but would like to pay by credit card. How can I do this?

Step 4 of the Quick Reorder process allows you to choose to pay for your order by credit card or drafting the total from your account.

5. I want to reorder, but I need to make changes to my personalization. How can I do this?

To reorder with personalization changes, you must use our regular online ordering process or call our Customer Service Department at 1-800-354-3540.

TOP

Questions About Ordering By Mail:

1. What information do I send in to place a new order by mail with The Check Gallery?

1. A completed Printable Order Form - use our regular checkout process to generate this form.
2. A voided check from your current supply.
3. A deposit slip from your current supply.
4. A payment check made payable to The Check Gallery.

2. Can I place an order by mail if my account is new and I have only temporary checks?

Yes, ordering with temporary checks is fine so long as you follow these requirements:
1. The voided temporary check and deposit slip samples must be encoded with your bank routing number and account number.
2. The voided temporary check and deposit slip must be original documents (no photocopies).
3. Your payment check must be from the same account as the sample documents.

3. Is it possible to place an order by mail if I've run out of checks?

Yes, if you provide alternate documents. For security purposes, first-time orders must include a voided check and a payment check from your account. If you've run out of checks, you can get temporary checks from your bank. See requirements above.

4. May I use a coupon with my mail order?

Yes. Coupons from The Check Gallery may be used with orders that are mailed in.

5. Is it safe to order checks through the mail?

Not only is it safe, buying checks through the mail is much less expensive. Banks and other financial institutions send their check orders to a contract printer, who is usually in another city or state. The printer then produces the checks and mails the order directly to the account holder--which is exactly the service The Check Gallery provides, but with no bank in the middle.

Product and Price Questions:

1. What is the difference between The Check Gallery's various check formats?

Our Checks are available in three formats: One-Part, Duplicates and Desk Sets.

One-Part Checks are the most common style single checks that are bound together in a book. There are 125 One-Part checks in each box. All Check Gallery designs are available in One-Part format.

Duplicate Checks are similar to One-Part Checks with one addition: each check is backed by a carbonless copy. You simply fill out your check as usual, tear it out and you have an automatic copy of the check you just wrote. The instant copy makes keeping records easier than ever. Each box of Duplicates includes 100 checks. All designs are available in Duplicate format.

Desk Sets are three-to-a-page checks that include a side stub to record the details of each transaction. Rather than being bound into books, Desk Sets use a binder to keep the checks organized. Each box includes 300 checks. Desk Sets are available ONLY for the designs with the Desk Set notation.

2. Why does it matter if I am a First Time Customer or a Reorder Customer?

To introduce First Time Customers to The Check Gallery's savings, selection and service, we offer special low introductory pricing on personal checks. After your first order, you become a valued Reorder Customer and are eligible for reorder specials and offers. If you're unsure if you've ordered from The Check Gallery before, just call our Customer Service Department toll free: 1-800-354-3540.

Security Questions:

1. What security features for fraud protection will my checks include?

The lock icon to the right of the word "Dollars" indicates the check contains security features to prevent and detect check fraud. Micro-Security Print is very small print that will break up if someone attempts to photocopy your check. The Security Screen on the back of each check signals an "Original Document" from a reproduction. Other features are not disclosed to provide even greater protection. All security features exceed financial industry requirements.

2. Is it safe to order checks through the mail?

Not only is it safe, buying checks through the mail is much less expensive. Banks and other financial institutions send their check orders to a contract printer, who is usually in another city or state. The printer then produces the checks and mails the order directly to the account holder-which is exactly the service The Check Gallery provides, but with no bank in the middle.

3. Is it safe to order checks online?

It's absolutely safe to do so with The Check Gallery. We understand that providing your checking account details and credit card information over the Internet can cause concern. Our online ordering system protects you on many levels and includes Secure Sockets Layer (SSL) technology. Any information you provide to our company is encrypted while in transit. This coding protects you from anyone trying to "hack" in. Every time you write a check, you are, in essence, giving out your checking account details. We take our responsibility for protecting this information quite seriously and have multiple security checkpoints in place from the moment we send your order through delivery of your checks.

Bank Comparison Questions:

1. Is it OK to use checks that aren't produced by my bank?

It is completely safe. Your bank does not produce checks; it simply sends orders to a national check printer. The printer, in turn, produces the checks and sends them to the bank's customers. When you order from The Check Gallery, you're ordering directly from the printer-and eliminating the bank's markup. That's why we can offer more earth friendly products for less money.

2. If I do not order from my bank, can it refuse to process my checks?

No. Your bank cannot refuse your checks no matter where you buy them. Because your bank makes a profit on the orders it forwards to the printer, of course the bank wants your check order. But it cannot refuse your checks. The Check Gallery must adhere to the same specifications as printers who produce checks for banks. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).

3. Why doesn't my bank's street address appear on my checks?

We follow the specifications established by the American National Standards Institute. These standards require that only the bank's name be displayed.

4. How can The Check Gallery charge less than banks and still produce top quality checks?

Because the bank must contract with an outside printer, the markup over cost must be high enough for the printer and the bank to make a profit. The Check Gallery is able to charge less because there's no one in the middle marking up prices. In other words, you're buying your checks directly from the manufacturer.