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Frequently Asked Questions

FAQs
Ordering Product Shipping Pricing General Security Photo

Ordering Information

How do I place an order with Check Gallery?

When you complete the online ordering process, your order will be submitted to Check Gallery. For instructions on how to place your order online, please visit our "How To Order" page. You can also call 1-800-518-5622 and a representative will place an order for you.

How do I re-order checks online?

For instructions on how to re-order checks online, please visit our How To Order page.

How do I know what branch is used for my bank?

The routing number you entered will provide us with all the necessary information for your financial institution.

How long does it take to print the checks?

Standard printing time can vary, but generally takes 2 to 5 business days. If you need the checks sooner, we offer an in-plant rush service that will cut your processing time to 2 business days. This selection can be made during checkout when completing the online ordering process.

How do I cancel my order?

We apologize, but we are unable to cancel an order online. Please call 1-800-518-5622 and a representative will assist you. Our business hours are Monday through Friday from 6:00 A.M. to 9:00 P.M. and Saturday from 7:00 A.M. to 3:30 P.M. Mountain Standard Time.

I just opened an account with my bank. What documentation do I need to order checks?

You may place your order online as long as the information you provide matches what your bank has on file. Please have one of your checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order.

Please review all the information you have entered, double-checking it against the information on your existing checks. Your check information MUST match the records on file at your financial institution. For your security, all orders are subject to verification. If the information you have provided is not accurate, there may be a delay in processing your order. Order fulfillment is limited to U.S. residents.

How can I order additional deposit slips for my personal checking account?

Deposit slips may be ordered online. However, at this time you may not order checks and deposit slips on the same order. For instructions on how to place your deposit slip order online, please visit our How To Order page.

PRODUCT INFORMATION

How many checks are in a box?

One-part Personal Top Tear checks: 100 per box
Duplicate Personal Top Tear checks: 100 per box

What is your return policy if I'm not satisfied with my order?

We have a 100% Satisfaction Guarantee on our products. Please call 1-800-518-5622 and a representative will assist you. Our business hours are Monday through Friday from 6:00 A.M. to 9:00 P.M. and Saturday from 7:00 A.M. to 3:30 P.M. Mountain Standard Time.

What are Duplicate Checks?

Duplicate checks include a carbon copy, so you'll always have a record of the checks you've written. Our entire personal check line is available in your choice of one-part or duplicate checks.

Why are you moving from 4 to 2 pads on single check orders?

Our unique check holder is envionmentally friendly, consumes less paper and is 100% recyclable. Use it at home or take it on the go to store and protect your checks. The number of checks is still the same at 100 checks per box. Duplicate Checks will remain at 4 pads per box.

Why does my check packaging have a new look?

In order to provide superior protection for your checks, we have updated our packaging. This unique check holder is convenient, consumes less paper and is 100% recyclable. We hope this helps you protect your checks while using it at home or on the go.

Shipping INFORMATION

When will I receive my checks?
GET YOUR CHECKS FASTER!
What if I want my checks shipped to a different address?

During the checkout process you can choose the "I Need to Change My Shipping Address" option and have your checks shipped to a different address. Please note, any change to shipping address will require your order to go through our verification process to ensure the safety of your checks.

How can you track an order that was sent by mail?

For the status of your order (including phone, mail and online orders), please click here.

Pricing INFORMATION

I saw a printed advertisement for a special offer. Can I get this special offer when I order online?

Yes! We offer special pricing and offers to both first-time and reorder customers. If you see a special offer on one of our print advertisements, please look for the "Offer Code." To redeem the offer online, please follow the below guidelines:

Instructions
  1. Go to the page for the checks you would like to purchase.
  2. Enter the Offer Code in the Offer Code box and click "APPLY OFFER CODE".
  3. The pricing will be updated and this respective offer will be applied to your order.
Restrictions
  • Valid only on personal check orders.
  • May not be combined with any other promotional offer.

Please note: If the offer happens to include a discounted price on a checkbook cover, or a special 4-box offer, you must place these items in your Shopping Cart before you check out.

Why does Check Gallery distinguish between first-time and reorder customers?

Check Gallery offers special low introductory pricing on personal checks to first-time purchasers to acquaint them to the savings, selection and quality we offer. Once you have ordered, you become one of our valued customers and are eligible to take advantage of our exclusive reorder offers and specials. If you are not sure if you have previously ordered from Check Gallery, please call 1-800-518-5622 speak with a representative.

Can I place an order online for just accessory items?

Yes! Check Gallery offers the convenience of ordering Checkbook Covers, Address Labels and other accessories online.

*Please note: Accessory items are subject to applicable handling fees.

What is the difference in Check Gallery checks and the ones I order from my bank?

For servicing your account, nothing! However, when you order checks directly from Check Gallery, you'll receive the same quality at lower prices. Plus, you can choose from exclusive designs and recycled designs made from 30% post-consumer fibers.

Does my order include tax?

Yes, every order will be charged applicable state and local tax.

GENERAL SITE QUESTIONS

Is there a phone number where I can reach or contact you to place an order?

You may reach us at 1-800-518-5622 Monday through Friday from 6:00 A.M. to 9:00 P.M. and Saturday from 7:00 A.M. to 3:30 P.M. Standard Mountain Time.

What is the phone number to contact the business checks division of Check Gallery?

To place a telephone order or speak to a business checks representative about your business-sized checks, computer checks or desk set, please call 1-800-721-4194. If your concern is regarding personal-sized checks, please call 1-800-518-5622.

What is your return policy if I'm not satisfied with the checks ordered?

We have a 100% satisfaction guarantee on our products. Please call and speak with one of our representatives. You may reach us at 1-800-518-5622 Monday through Friday from 6:00 A.M. to 9:00 P.M. and Saturday from 7:00 A.M. to 3:30 P.M. Mountain Time.

Will you replace my existing checks if I change banks?

Existing checks are not replaced free of charge. However, if you open a new account, you qualify for our first-time customer offer on your new checks.

What is your mailing address?

Check Gallery
P.O. Box 40006
Colorado Springs, CO 80935-4006

What is your e-mail address?

Please e-mail us at info@checkgallery.com or fill out the form on our Contact Us page.

I received a request for additional information on my order because you were unable to verify the information with my financial institution. Can I mail in my order instead?

If you would rather mail in a separate order, please request the cancellation of your online order by calling 1-800-518-5622 and mail in an order form with a voided check, payment check (from the same account) and order information.

Check Gallery
P.O. Box 40006
Colorado Springs, CO 80935-4006

What do I do if I get an error message?

We strive to provide customers with an error-free experience! If an error message occurs, please try again. If the error persists, please call 1-800-518-5622 to place your order.

We want to resolve the problem as quickly as possible. Please E-mail Us, use our Contact Us page or call us.

Please provide the following information: 
Date and time problem occurred. 
Operating system (I.E. Microsoft Windows 10, macOS Mojave, etc.). 
Browser (I.E. Chrome, Safari, etc.).

security information

What security features do you offer on your checks?

Check Gallery uses the most advanced security features in the industry on our checks:

  • MicroPrint Signature Line appears as a dotted line when photocopied.
  • Chemical Protection stains or spots appear with chemical alteration.
  • Erasure Protection appears when document is erased.
  • Security Screen on back of check.
What is EZShield Pro?

EZShield Pro is a comprehensive service that helps protect you from fraud and identity theft with ID Restoration Pro and protects your checks with the EZShield Check Fraud Protection Program®. The service also provides you with data breach and security threat notification e-mails, monthly activity reports and a personalized web-based dashboard. Plus, if you are a victim of check fraud, EZShield will deliver up to $25,000 in advanced funds within 72 hours so that you don’t have to worry about how you will pay your bills while a dedicated, certified Resolution Specialist helps to resolve the issue.

Why should I feel safe when entering my bank information and credit card information?

We take a number of steps to ensure the privacy and security of every customer transaction. We utilize Secure Socket Layer (SSL) technology and have a digital certificate from GlobalSign. This security technology makes it safe to enter and transmit your credit card information online by providing:

  • Server Authentication-keeps out imposters.
  • Privacy using encryption-keeps out eavesdroppers.
  • Data Integrity-keeps out vandals.

If you are unsure about the security of ordering online, we would be happy to process your order over the phone at 1-800-518-5622 by mail.

Please review our Privacy Policy for more detailed information.

Will my financial information remain confidential?

Yes! Check Gallery guarantees that your bank account information will remain confidential and be used only to produce your financial documents and services purchased. Please review our Privacy Policy for more detailed information.

photo product information

What are the file size requirements?

There are three size requirements for Check Gallery Custom Photo Products:

  1. Pictures must be at least 6" wide and 2.75" tall.
  2. Pictures must be at landscape orientation.
  3. Pictures must be cropped as you'd like them to appear.

What is resolution?

Resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your Check Gallery Custom Photo Products. Image resolution is measured in pixels.

What is a pixel?

Pixels are tiny colored dots that make up an image. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 DPI (dots per inch) in order to be uploaded.

What file types are accepted?

We accept the following file types: .JPG, .JPEG, and .BMP files under 4MB.

Why won't my photo upload?

Your photo may not upload because it does not meet the requirements listed above or you do not have Flash Player Version 6 or later installed on your computer, which is needed to upload and edit your photograph.

Can all Check Gallery Custom Photo Products be printed in full color?

Yes. If you upload a full-color photograph, your products will be printed in full color. If a black and white photo is submitted, your products will be printed in black and white. Please note that the color on personal checks will be lightened to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations. If we print your checks too dark, your bank could refuse to process them.

Can I get more than one picture printed?

Yes. You can submit up to 4 photos to be printed on your checks with our rotating series. At this time, all other products are limited to one photo per item. We cannot create collages from your photos.

Will you accept professional photographs or photos from magazines or other printed materials?

By submitting your order, you agree to defend and indemnify Check Gallery from any claims that any person or entity may assert against Check Gallery for any copyright or trademark infringement.

Can I supply a disk with the photo I wish to use on my Check Gallery Custom Photo Products?

Currently, orders for photo products are only accepted through online orders.

Why are the images on my checks so light?

Images printed on checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations. If we print your checks too dark, your bank could refuse to process them.

What type of photos work best?

Horizontal photos that are clear and sharp work best. Avoid photos that are too dark or too light, out of focus or very busy. Images will be lightened on your checks in order to comply with bank standards.

Are photos saved electronically for reorders or do I have to re-upload my photos for a reorder?

Your photos are not saved once the order has been submitted. To reorder your Check Gallery Custom Photo Products, you must re-upload your photos.

If there is a flaw in my photo, can you fix it?

We do not touch up photos. Please keep in mind, if there are flaws in the original photo, they may be evident in the reproduction on your checks. Please edit your photos prior to uploading.

Will my photos be used without my permission?

No. We will not use your photo(s) for any purpose, other than to manufacture your order, without your express written permission.